If you change your mind about your purchase, you can return unused, “as new” items back using our tracked courier service for returns. There is a charge of £50 for electric scooters and £85 for electric bikes

Returns label

If you would like to return a bike, please contact us via our email address: info@aqouebikes.com Please include your order number and the reason for your return in your email. All such information must be received by us within 14 days of you receiving your product.  We can not issue a full refund after 14 days have passed.

If you choose to return by post, it is your responsibility to ensure that the item is returned to us in a safe and secure manner. Aqou Ebikes cannot be held responsible for any damage caused during posting. If not using one of our services above, we suggest that you use a recorded postal/courier service.
Refunds will be processed using the original payment method.

The goods must be returned in an “as new” condition with all components included in their original box and packaging. Items returned without original packaging may be damaged in transit – the purchaser accepts all liability for any damage and loss of value incurred. Mileage on returned e-scooters and e-bikes must be less than 1km.

You must include in the box a copy of your name and order number for the return to be processed.
Once your refund has been approved by the Aqou technicians, we will ask for your confirmation that you accept the terms of the refund. We will refund the agreed monetary value to your original payment method within 14 days. Please be aware that direct refunds can take up to five days to appear in your bank account depending on who you bank with.

Returns address:
Aqou Returns
Unit 2
Caxton Road
Elm Farm Industrial Estate

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